Refund policy
Returns & Refunds Policy
We comply with our obligations under the Australian Consumer Law (ACL).
Change of Mind
We do not offer refunds or exchanges for change of mind. Please choose carefully before making your purchase.
Faulty, Damaged or Incorrect Items
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:
- Is faulty or defective
- Is not as described
- Is not fit for its intended purpose
If you believe your item meets any of the above, please contact us within a reasonable timeframe with your order details and photos (if applicable).
Returns Process
To request a return, please:
- Contact us with your order number and details of the issue
- Await confirmation and return instructions
- Return the item as advised (if required)
We may require proof of purchase.
Refunds
- Approved refunds will be processed to the original payment method
- Refunds may take several business days to appear, depending on your bank or payment provider
Shipping & Collection Disclaimer
We take great care in preparing your order. Once your order has been dispatched or made available for collection, it is no longer within our control and responsibility passes to the customer.
Return Shipping Costs
- If the item is confirmed faulty or incorrect, we will cover reasonable return shipping costs
- For any other approved returns, shipping costs are the responsibility of the customer
Contact Us
If you have any questions, please contact us at:
orders@bottomsupcolonics.com.au